1. The agreement
These Terms of Service form a binding agreement between you (and, where you act for a business, that business) and Cawoba. By creating an account or using the Platform you accept these terms. If you are accepting on behalf of a business, you confirm you have authority to bind it.
Our Privacy Policy is incorporated into these terms by reference.
2. Eligibility
You must be at least 18 years old and legally able to enter contracts. Business accounts must represent a real, lawfully operating trading entity, and the details you provide — including tax identifiers — must be accurate and kept current.
3. Accounts & roles
3.1 Account types
A single Cawoba login can access the customer portal at portal.cawoba.com, the business dashboard at business.cawoba.com, or both, depending on the accounts you belong to.
3.2 Roles within a business
- Owner — full control including billing, integrations, app activation and deleting the business account.
- Admin — manage catalog, price lists, schemes, credit records, quotations and team members, but not billing or account deletion.
- Member — operate within assigned apps; cannot change organisation settings or invite users.
3.3 Your responsibilities
You are responsible for keeping credentials confidential, for keeping role assignments appropriate as your team changes, and for all activity under your account. Notify us promptly of any suspected unauthorised access.
4. What Cawoba is — and is not
Cawoba is a network and record-keeping layer for pre-sales and trading relationships. It provides tools to publish catalogs and price lists, exchange structured quotations, distribute schemes, surface credit positions and track warranties.
Cawoba is not:
- an accounting system, ERP, or statutory book of record;
- a party to any contract, quotation, order or payment agreed between users;
- a guarantor of any user's identity, solvency, product quality, delivery, or warranty honouring;
- a provider of legal, tax, accounting or financial advice.
Figures shown on the Platform — including credit balances and margin calculations — are derived from data you or your integration supplied. You remain responsible for reconciling them against your own books before relying on them.
5. Your content & commercial records
You retain all ownership of the content you submit: catalog data, pricing, scheme definitions, quotations, credit records and warranty registrations. You grant Cawoba a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit and display that content strictly as needed to operate the Platform and deliver it to the parties you direct it to.
You confirm you have the rights to submit the content and that publishing it does not breach any confidentiality obligation or third-party right.
Records exchanged between two parties — a quotation, an accepted offer, a warranty registration — belong to that relationship. Each side retains its copy and its audit trail even if the other later closes their account, since both parties may need those records for compliance and dispute resolution.
6. Acceptable use
You agree not to:
- misrepresent your identity, business, authority, or affiliation with another entity;
- publish false, misleading or fraudulent pricing, stock or scheme information;
- use the Platform to send unsolicited bulk messages or to harvest contact details for outside marketing;
- scrape, crawl, bulk-export or reverse-engineer the Platform, or circumvent rate limits, access controls or visibility settings;
- access another organisation's data without authorisation, or share your credentials to grant such access;
- upload malware, or interfere with the integrity, security or performance of the Platform;
- use the Platform for anything unlawful, including sanctioned trade, counterfeit goods or tax evasion;
- resell or white-label the Platform without our written agreement.
7. Third-party integrations
Integrations such as Zoho Books are optional. When you authorise one, you confirm you have the right to grant that access, and you accept that data flows between the systems as configured. Your use of the third-party service is governed by that provider's own terms. We are not responsible for a third party's availability, accuracy, changes to its API, or discontinuation of its service.
Integrations marked "coming soon" are statements of intent, not commitments, and are not part of any plan you purchase today.
8. Plans & fees
- The free tier lets you create an account, build your network and exchange quotations at no cost, subject to fair-use limits.
- Paid plans are billed in advance on the cycle shown at checkout, in the currency displayed, and exclusive of applicable taxes unless stated otherwise.
- Fees for a started period are non-refundable except where required by law. Downgrades take effect at the end of the current cycle.
- We may change pricing with at least 30 days' notice before it applies to your next renewal.
- If payment fails, we may restrict paid features after notice; your data remains accessible on the free tier subject to its limits.
9. Intellectual property
The Platform — including its software, design, interface, documentation, and the Cawoba name and logo — is owned by Cawoba and protected by intellectual property law. These terms grant you a limited, revocable, non-transferable right to use the Platform, and no other rights. Feedback you send us may be used to improve the product without obligation to you.
10. Availability & changes to the service
We aim for high availability but do not promise uninterrupted service on the free tier. Planned maintenance will be announced in advance where practical. We may add, change or discontinue features; if we remove a material feature you rely on under a paid plan, we will give reasonable notice and, where appropriate, a pro-rata refund.
11. Suspension & termination
You may close your account at any time from your settings. We may suspend or terminate access if you materially breach these terms, if your use creates legal or security risk, or if required by law. Where circumstances allow, we will give notice and an opportunity to remedy.
On termination, your right to use the Platform ends immediately. You may export your data before closing; after closure, retention follows Section 7 of the Privacy Policy.
12. Disclaimers
Except as expressly stated, the Platform is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be error-free, that defects will be corrected, or that data derived from integrations will be complete or accurate.
13. Limitation of liability
To the maximum extent permitted by law, Cawoba is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill or lost or corrupted data, however caused.
Our total aggregate liability arising out of or relating to these terms is limited to the greater of (a) the fees you paid us in the 12 months before the claim arose, or (b) INR 10,000. Nothing in these terms excludes liability that cannot lawfully be excluded.
14. Indemnity
You agree to indemnify and hold Cawoba harmless from claims, damages, losses and reasonable legal costs arising from your content, your use of the Platform in breach of these terms, or your dealings with other users — including disputes about goods, pricing, payment or warranty honouring.
15. Governing law & disputes
These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction, without prejudice to any mandatory consumer protections available to you locally. Before filing a claim, both parties agree to attempt good-faith resolution by contacting legal@cawoba.com and allowing 30 days to respond.
16. Changes to these terms
We may revise these terms as the Platform evolves. For material changes we will give at least 14 days' notice by email or in-app notice. Continuing to use the Platform after a change takes effect means you accept the revised terms; if you don't, you may close your account.
17. Contact
- Legal & contractual — legal@cawoba.com
- Billing — billing@cawoba.com
- General support — Support centre